Returns & Refund Policy

Amaris Mint®

This policy explains how cancellations, returns, replacements and refunds are handled for purchases made through amarismint.com.

It applies to UK consumer orders. Customers outside the UK may have additional mandatory rights under the laws applying in their country.

1. Your Right to Cancel

You may cancel an online order without giving a reason by notifying us within 14 days of receiving it.

After notifying us, you, have a further 14 days to return the eligible products.

To cancel an order, email info@amarismint.com with:

  • Your name

  • Your order number

  • A clear statement that you wish to cancel the order

You do not need to provide a reason for cancelling.

Please contact us before sending your return so that we can provide the correct returns address and instructions. This does not affect your legal right to cancel.

Do not send returns to our registered office unless we specifically instruct you to do so.

2. Extended 30-Day Return Period

In addition to your statutory cancellation rights, Amaris Mint® allows eligible products to be returned within 30 days of delivery.

To qualify for this extended return period, products must be:

  • Unopened and unused

  • In their original sealed condition

  • Returned with all safety seals intact

  • In their original packaging

  • Protected adequately during return shipping

Customers are responsible for the direct cost of returning change-of-mind items.

For returns made under this voluntary extended policy after the statutory cancellation period has expired, the original delivery charge will not be refunded.

This extended return period does not affect your statutory rights.

3. Opened Supplements and Hygiene Protection

Our products are ingestible food supplements.

For health protection and hygiene reasons, we cannot accept change-of-mind returns where a product has been opened or its safety seal has been broken, where the legal hygiene exception applies.

This includes:

  • Opened protein powders

  • Opened supplement bottles

  • Products with broken or removed safety seals

  • Used or tampered products

This restriction does not affect your rights if a product is faulty, damaged, incorrect or not as described.

4. Refunds

Once we receive the returned goods, or you provide evidence that they have been sent back where applicable, we will process any refund due within 14 days.

Refunds will be issued to the original payment method unless otherwise agreed.

For a complete order cancelled under your statutory cancellation rights, we will refund:

  • The price paid for eligible products

  • The cost of our least expensive standard delivery option

If you selected an enhanced, express or more expensive delivery service, the additional amount above our standard delivery charge will not be refunded.

For partial order returns, the original delivery charge may not be refundable.

We may reduce a refund if returned goods have been handled beyond what is reasonably necessary to inspect them and this has reduced their value.

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for the direct cost of returning the products.

We recommend using a tracked delivery service and retaining proof of postage until your refund has been completed.

If a product is faulty, damaged, incorrect or not as described, we will arrange or reimburse reasonable return costs where a return is required.

6. Damaged, Incorrect or Missing Items

Please inspect your order when it arrives.

If an item is damaged, incorrect or missing, contact us as soon as reasonably possible at info@amarismint.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging, where relevant

We ask customers to report visible delivery damage within 48 hours where possible. However, this requested timeframe does not limit or remove your statutory rights.

Depending on the circumstances and your legal rights, we may provide a replacement, refund or another appropriate remedy.

7. Faulty or Misdescribed Products

All products must be of satisfactory quality, fit for purpose and as described.

If a product is faulty or not as described, you may be entitled to a refund, replacement or another remedy under the Consumer Rights Act 2015.

You may have a short-term right to reject faulty goods within 30 days of delivery. Other statutory remedies may remain available after this period.

Opening a product does not remove your statutory rights where the product is faulty, unsafe or not as described.

8. Sale, Discounted and Promotional Products

Sale, discounted and promotional products remain covered by statutory consumer rights.

Eligible unopened sale products may be returned under this policy unless a specific restriction was clearly disclosed before purchase and that restriction is permitted by law.

Products cannot be returned as faulty solely because of a defect or issue that was clearly disclosed before purchase.

9. Gift Cards

Gift cards cannot normally be exchanged for cash.

Where a statutory cancellation right applies to the purchase of an unused gift card, that right will be honoured.

Products purchased using a gift card will normally be refunded to the original gift card or provided as store credit, subject to your statutory rights.

10. Subscription Orders

Cancelling a product subscription prevents future orders in accordance with the applicable subscription terms.

Cancelling a subscription does not automatically cancel an order that has already been processed or dispatched.

Eligible subscription orders may still be returned under this policy.

11. Returning a Product

To begin a return, email info@amarismint.com.

Include your name and order number so that we can identify the purchase and provide the correct return instructions.

Please package products securely. Where reasonably possible, include your order number inside the parcel.

Do not send products to our registered office or any other address without first confirming the correct returns address with us.

12. Statutory Rights

Nothing in this policy excludes, restricts or replaces your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13. Contact Information

Amaris Mint Ltd
Registered in England and Wales
Company number: 16606740
Registered office: 11–12 Old Bond Street, Mayfair, London W1S 4PN, United Kingdom
Email: info@amarismint.com

The registered office is not the returns address. Please contact us for the authorised returns address before posting a return.