Shipping & Delivery Policy

At Amaris Mint®, every order is prepared with care, precision and transparency. Orders are currently dispatched from our United Kingdom fulfilment centre using tracked courier services wherever available.

Where We Deliver

We currently deliver to:

The United Kingdom, including Northern Ireland
European Union countries
Selected international destinations displayed at checkout

Some products may be subject to destination-specific import restrictions. If we cannot legally or operationally deliver an ordered product to your destination, we will contact you and provide an appropriate refund.

United Kingdom Delivery

UK Standard Delivery

Orders below £80: £4.99
Orders of £80 or more: Free
Estimated delivery time: 2–4 business days after dispatch

The free-delivery threshold is based on the order subtotal shown at checkout after applicable discounts.

European Union Delivery

EU Standard Delivery

Delivery charge: £14.99
Estimated delivery time: 3–10 business days after dispatch

Customs processing and local delivery conditions may affect the final delivery time.

International Delivery

International Standard Delivery

Delivery charge: £24.99
Estimated delivery time: 5–10 business days after dispatch

International delivery is available only to the destinations displayed at checkout. Customs procedures, local courier conditions and destination-specific requirements may extend the estimated delivery time.

Delivery charges are configured in British pounds. Where Shopify supports local-currency checkout, the converted amount will be displayed before payment.

Order Processing

Orders are normally prepared and dispatched within 1–2 business days, Monday to Friday.

Orders placed after the daily dispatch cut-off, during weekends or on public holidays will begin processing on the next business day.

Delivery estimates begin from the date of dispatch and do not include order-processing time. Business days exclude weekends and public holidays.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Please allow a short period for the courier’s tracking system to update after receiving your dispatch confirmation.

Customs, Duties and Import Taxes

For deliveries outside the United Kingdom, the recipient may be responsible for:

Import VAT
Customs duties
Local taxes
Courier administration or clearance charges

These charges are not included unless checkout expressly states otherwise. They are determined by the destination country and are outside the direct control of Amaris Mint®.

We cannot declare commercial purchases as gifts or provide inaccurate customs information.

Customs processing may delay delivery. We will provide reasonable assistance if an order is held or delayed, but we cannot control the decisions or processing times of local customs authorities.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact info@amarismint.com immediately. We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Reasonable additional delivery costs resulting from an incorrect or incomplete address may be charged where permitted by law, unless the error was caused by Amaris Mint®.

Failed or Unclaimed Deliveries

If delivery cannot be completed, the courier may:

Attempt delivery again
Leave delivery instructions
Deliver to an authorised collection point
Return the parcel to us

Orders that are refused, remain unclaimed or are returned because of incorrect delivery information may incur reasonable redelivery costs where permitted by law.

This does not affect your statutory rights.

Lost or Delayed Orders

If your order has not arrived within seven days of its estimated delivery date, please contact info@amarismint.com with your order number.

We will review the tracking information and investigate the shipment with the courier.

Delivery delays caused by customs procedures, severe weather, local disruption or other circumstances outside our reasonable control may occur. Nothing in this policy limits any rights or remedies available under applicable consumer law.

Damaged Deliveries

Please inspect your parcel when it arrives.

If your order has been damaged during delivery, contact info@amarismint.com as soon as reasonably possible, preferably within 48 hours of receipt. Please provide:

Your order number
A description of the damage
Clear photographs of the parcel
Clear photographs of the packaging and affected products

The requested 48-hour notification period helps us investigate the matter promptly. Reporting damage after this period does not remove or restrict your statutory rights.

Please retain the damaged item and all original packaging until we confirm whether they are required for the courier investigation.

Responsibility for Your Order

Products remain our responsibility until they are delivered into your physical possession or the physical possession of a person identified by you to receive them.

If you nominate a neighbour, safe place or alternative delivery location, the courier may follow those delivery instructions. Please ensure that any nominated location is secure.

Nothing in this policy excludes or limits your statutory consumer rights.

Order Changes and Cancellations

If you need to change or cancel an order, contact info@amarismint.com as soon as possible.

We cannot guarantee changes or cancellations after an order has entered fulfilment or been dispatched. If the order has already been dispatched, our Returns & Refund Policy will apply.

Nothing in this policy affects your statutory right to cancel an eligible online purchase.

Contact Us

For delivery assistance, please contact:

Amaris Mint® Customer Support
Email: info@amarismint.com

Amaris Mint Ltd
11–12 Old Bond Street
Mayfair
London W1S 4PN
United Kingdom

Nothing in this policy affects your statutory rights, including your right to cancel an eligible online purchase.